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We are so glad you found us!

We are committed to being a memorable and comfortable part of your stay in Marigot Palms. Here are some questions frequently asked by our guests, about their stay with us…

What are the cancellation, prepayment and other policies?

We require a 50% deposit payment at booking.

The 50% balance is due 30 days before check in.

A 20 % govt taxes must be added to the room rate.  

Your payment is fully refundable up to 30 days prior to check in, less a 5% fee for credit card and administrative fees. If you cancel 30 days or less before check in, please note your payment is nonrefundable. Refunds are processed in USD and will reflect the exchange rate day refund is processed.

For cancellations within 30 days of check in - we recommend you purchase travel insurance in case of travel delays, bad weather/natural disaster/pandemic events in your area, personal illness/death in family, or personal situation preventing your travel. While we provide refunds for cancellations more than 30 days before check in (minus 5% service fee), events causing cancellations within 30 days are non-refundable; these may be claimed under your travel insurance. We will assist with documentation requested from our hotel for your claim.

Prices are subject to change;  pre-paid rooms are guaranteed.  All prices are set by the competitive market and confirmed bookings are not price changeable.  Guest agrees to pay the listed rate when the reservation is confirmed and pre-paid.  This is also for all bookings arranged through third parties, booking websites, travel agents, etc.

Rates include a linen & towel setup. Amenity fees are included in the rental rate.

White linens and bath towels are included in the unit, maid service is included in the rental rate. We do not permit bath towels or linens to be taken from the units, but we provide extra pool and beach towels for your use.

No unregistered/outside guests are permitted overnight in the apartments. Each apartment has a max capacity of 2 except The Buckingham and the Cardiff, which is 4. This is for the safety and security of all guests on site, as well as hotel property

FALSIFIED RESERVATIONS

Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

WRITTEN EXCEPTIONS

Any exceptions to the above mentioned policies must be approved in writing in advance

PARKING

Vehicles are to be parked in designated parking areas.  Parking on the road is permitted. Vehicles are the sole responsibility of the vehicle owner.

WATER AND SEPTIC

These apartments are on septic tank systems. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper.  

No feminine products should be flushed at anytime. If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to two hundred dollars USD ( $200USD )

STORM POLICY– HURRICANE OR STORM POLICY

No refunds will be given unless:

The state or local authorities order mandatory evacuations in a "Tropical Storm/Hurricane Warning area" and/or a "mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning" area of residence of a vacationing guest.

The day that the authorities order a mandatory evacuation order in a "Tropical Storm/Hurricane Warning," area,we will refund:

Any unused portion of rent from a guest currently registered

Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, to come in after the Hurricane Warning is lifted

Any advance rents collected or deposited for a reservation that is scheduled to arrive during the  "Hurricane Warning" period.

STORM POLICY/ROAD CONDITIONS

No refunds will be given for storms. Mountain roads can be curvy and steep.

However, we highly recommend four wheel drive. We do not refund due to road conditions.

COVID - 19

During the time I, or those I am responsible for, am or are present at Marigot Palms, I agree to comply with any and all requirements related to COVID-19,  of Marigot Palms related to COVID-19, including but not limited to compliance with governmental directives and/or orders, use of social distancing and/or masks, immediate disclosure to the hotel of symptoms and/or knowledge of possible infection, personal hygiene, self-isolating and quarantining and other orders or directives issued by the hotel or any agencies or entities of government . Should any portion of this agreement be declared unenforceable by a court of competent jurisdiction, the remaining parts shall remain in full force and effect.  I irrevocably agree that any dispute arising out of, or in connection with this agreement and in particular with reference to this COVID-19 exclusion clause, shall be governed by Saint Lucia law and shall be decided solely and exclusively by the Saint Lucian courts.

Some FAQ's you will find about travel to Marigot Bay, Saint Lucia

How do I get from Vieux Fort International Airport to Marigot Palms?

We offer a pick-up service from the Int’l airport UVF for the same price as a taxi or from the regional airport Vigie but we also stop at the supermarket if you want to buy some groceries. If you need a pick up form the airport, please sent us the flight details.  Or, if you already rented a car, we can send you directions.

If you are planning to rent a car, we can also assist you with that. We want to be sure that our guests get nice, clean and save vehicles. We have also a car ( Suzuki Jimny 4wd and a Ford small SUV ) on site for rent by the day. We also rent out the cars for the week, ask us for more details !

What is rainy season like? What about the weather overall?

Saint Lucia has an average annual temperature of 85 F / 28C.  During the months of November to March expect temperatures  to be in the middle to high  80'sF reaching the 94's/34C during the warm season. Trade winds blow along the coast most of the year, keeping temperatures pleasant even in the hottest months

The dry season generally lasts from January to mid April while the rainy season is typically June-November. The rain during this season often comes during the night. Hurricanes occasionally occur August through October (about once every 30 years, in the last hundred years). Water temperature averages between 76F/24C  and 83F/28C.

Many people ask if they should even consider coming during rainy season. There are many mini droughts in "rainy season" and sometimes it seems to rain as much in "dry season" .

Weather is always unpredictable, but, your chances of having your particular week ruined by the weather are statistically small. There is not one particular time of year that is "predictable" - with the exception, September and October are typically the wettest/muggy-ist/hottest/buggy-est - but you can also find great deals on travel then.

Are the bugs bad? Do I need shots/vaccinations? What about sand fleas/flies/no-see-ums?

There may be some sand flies and mosquitoes but primarily when it is calm and at dawn or dusk. They are more prevalent in the rainforest. The biggest health hazard is a serious sunburn which can ruin your travels.

It is highly improbable that you will be in an area on the island where you will be bitten by an Anopheles mosquito with the dengue parasite. If your plans include a walk in rainforest however, check with your health provider about DEET and treatment. It is always a good idea to keep your tetanus booster up to date though no shots are currently required to enter the country.

Sand flies/fleas/no-see-ums - These are present in all tropical places.  Where you see raked sand, you are probably pretty safe from them. We recommend using Avon's Skin So Soft or virgin coconut oil as this is a natural repellent they can't bite through. As they are actually tiny crustaceans and not insects, DEET has no effect on them. Most people will have no problems, they are generally active after a rain, or when it is cooler. You will not know you are bitten until the next day, when they show up as very itchy red bumps, often many at a time. They are a nuisance but nothing serious or life threatening - Benadryl cream is helpful to stop the itching.

Other "creatures" - In your apartment, you may come across a few common bugs. Tiny (non biting) ants are common, and you will see that if you leave any sort of food out they will find it. Rarely you may run across a cockroach but they stay away from people and only come out when it is dark, and we do treat for them frequently. You may also see an occasional gecko in the apartment—they are harmless and scared of people, and actually are pretty cute. They are good guys in that you rarely see too many bugs/spiders, because they eat them. They make a loud bird like chirping noise you may hear from time to time.

COVID - At Marigot Palms , we are following the highest degree of sanitization you will find in Saint Lucia. We are committed to providing a safe experience for our guests.

Do I need to bring a special outlet for my electronics?

Electrical power is 220 volts. The plugs and outlets are UK type. But don't worry we have converters to go to 110 volts and a Fast USB charger in every apartment !

Do I need to exchange my money?

Local currency is the East Caribbean Dollar (ECD) . One U.S. dollar is worth 2.67 ECD - it is set at this rate and does not change. Almost all prices are in EC dollars except where noted. There is no need to exchange money as USD is accepted -

What time zone is Saint Lucia in?

Saint Lucia is on Atlantic Standard Time, however, they do not observe Daylight Savings Time. The local time is Greenwich mean time minus four hours.

Can I rent a car? Do I need a car in Marigot Bay?

You can easily rent a car, we have 2 cars for rent on the property that you can rent by the day. You don't need one in Marigot Bay as everything ( beach, bars, restaurants, bank, supermarket) is in walking distance from our property

Can I buy basic needs at the local stores? What are prices like?

Within a few minutes walk, you can be at a small grocery store or 10 min drive to a bigger one.  The grocery stores here are relatively well stocked. You can always find the basics, but specific, selective items are inconsistent. Things like bug spray, SPF, toilet paper, basic groceries are plentiful. There is a pharmacy in the supermarket. Prices here are a litlle bit higher than in the US or Europe. Remember all prices are in EC dollars so it looks more than double the price.

Can I use credit cards, and is there an ATM available?

Credit cards are accepted widely on island. Some tour operators accept credit cards, but you will want to be prepared to pay cash for some. ATM are available all over the island, mostly inside the supermarket, for a fee of a few dollars.

How much cash should I bring? Are there safes in the room?

We have a safe in each apartment. Our apartments are incredibly secure as many people bring valuable dive equipment, cameras, and of course their valuables, cash, passports, etc. Cash - most people bring about $100US for each excursion per person, and then expect that most places will take your credit card for dinners. I would bring about $50 per day for a couple extra cash plus your excursion money, just in case.

What languages are spoken in Saint Lucia?

English is the official language, though Creole is also spoken.

How much should I tip?

Tipping is appreciated but there alre no rules, you tip as much as you like. It is always kind and appreciated to tip tour guides or for any extra service.

How is the WiFi in Saint Lucia?

Here at Marigot Palms, we have the strongest and fastest WIFI service available on the island. to keep it as consistent as possible. WIFI is available everywhere on our property. When it is stormy, the WIFI can be intermittent.  do expect for there to be occasions where it is slow or not connecting for a few minutes here or there. For the most part, you wouldn't notice unless you were online all day !  

Is there a gym we can use?

We have a gym that is free of charge for our guests.

What excursions should I take?

The options can be a bit overwhelming…. hiking, snorkeling, boating, sailing, fishing, mud baths, mineral baths, chocolate tours,  sunset cruises, scuba diving,  bird watching, biking,  ziplining,  kite surfing,  and more. We can help you to book before you come, or while you are here

We organize tours to the North : Cap Estate, hiking on Pigeon Island, Reduit Beach, Castries local market, ZIP-line, jet ski, Fly board, segway, …etc

We organize tours to the South : Anse La Raye fishing village, Soufrière, Volcano + mud bath, mineral baths, waterfall, botanical garden, Sugar Beach, chocolat tour, TET Paul, …etc

All our tours are custom made for our guests, the guest decides what they want to see, what to do and when to leave.

Why do people come to Marigot Bay instead of other places in the island? What makes it special?

Marigot Bay is known to be one of the most beautiful bays in the Caribbean and has just the right amount of restaurants, bars, and shops to be a quaint, small village. There is a calm, laid back atmosphere that makes it perfect for people who want to enjoy a perfect indulgent quiet or romantic getaway. This is not "party- all-night-town", so if you are looking for this, Marigot Bay is not the ideal place for you ...

Do I need a passport or visa?

A valid passport and return ticket is necessary for entry into Saint Lucia. No visas are required for citizens of the U.S., British Commonwealth nations, Europe

How long can I stay in Saint Lucia while visiting?

A 6 weeks visitors permit will be issued to you upon arrival. Extensions are routinely granted at the Immigration office located in Castries.

How can I do laundry?

We offer a  laundry service to our guests and will wash, dry and fold a load for $15 usd.

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